It’s been such a frustrating day, because I’ve met with so much incompetence. This morning I phoned my doctor’s surgery to get the results of an additional cholesterol test and after a difficult conversation with the receptionist, found out that because of a strike at the blood labs, my blood sample had been destroyed.
I was then told the doctor’s surgery was aware of the strike when I had gone in for the test, but they still took the blood sample anyway without giving me the opportunity to rearrange. The doctors had been notified by the lab about the strike and were told to continue taking blood, but never suggested they wouldn’t be processing any of the blood samples.
I spoke with the practice manager over this incident, who apologised profusely and offered for a nurse to come to my home to take another blood sample. At the end of our half hour chat I agreed to another appointment in September for them to re-run the test.
The practice manager also agreed to sort out everything we discussed. All in all amongst other incompetence today, it’s been a very bad not to say frustrating day.