Telling people what they want to hear, rather than what they need to hear may not always be the best move. Telling someone what they want to hear shouldn’t be confused with telling them what they need to hear.
For some, it may not only make their situation worse, for others it may interfere with their relationship. Although someone may be disappointed by what you’re telling them, others may become disillusioned if what they need to hear isn’t what they’re being told and their situation doesn’t work out as a consequence.
People have more respect for those who are able to be honest with them. I remember a situation where a friend had his hair cut and someone blurting out that it was the worst hair-cut he’d ever seen.
A blunt response isn’t always the right way and doesn’t need to happen. There is no doubt there are more tactful ways to deal with situations. It’s not always that what we say is bad, but how what is said is received that usually offends.
If the other person takes what you say the wrong way, particularly if it’s said in good faith, they probably would have taken it the wrong way anyway.
It’s all about honesty and integrity. Telling us what we need to hear incorporates both. It’s how it’s said that is important.