It’s easier to turn someone’s attention to something they want to have, or they want to do, rather than challenge them. In other words, it easier to placate than challenge.
To placate means to pacify, appease, make peace, but we cannot challenge anyone to make peace or calm them down, unless they want to. We can challenge ourselves to change the way we respond, but trying to placate someone who is a challenge, is not something easily achieved.
Whatever we say to someone, if they’re that way inclined, they will always put their own slant on things. It’s not always about how what we say, or what we say. In the same way we can be careful and say everything right, others have the power to change how a conversation is received.
Although communication is where it all starts, if we all chose to work together, everything would be less of a challenge.