What the Way We Treat Others Says About Who We Are

Everyone is fighting a battle we don't know about. We like to believe the world is mostly kind. Most days, that belief holds together. People offer small gestures and help without being asked. These quiet gestures remind us that goodness still exists in everyday life.

Yet there is another side that rarely gets spoken about, but it's there – the smaller moments of unkindness that slip quietly into daily life. A dismissive comment. An unnecessary remark.

It doesn’t always arrive loudly. Sometimes it appears in subtle ways – through assumptions, impatience, or the quiet judgment people pass when they think they understand someone else’s situation, without really knowing.

Living with a disability can make those moments easier to notice. When your life already sits outside what many people consider “normal,” you become more aware of how people respond to difference. Some reactions can be thoughtful, but there are moments that remind you that kindness isn't always guaranteed.

The pandemic years changed many things about how people experience the world. Patience sometimes feels thinner now than it once did, which makes everyday kindness matter even more. Yet in the early days of the pandemic, we also saw people pulling together.

It isn't surprising, that these moments rarely say much about the person receiving them. They reveal far more about the person offering them. Perhaps that is the real lesson these moments quietly reveal.

Experiencing unkindness can, if we let it, sharpen our awareness of the opposite. Unkindness, when you're on the receiving end, reminds us how powerful patience can be, how much a gentle word can change the atmosphere of a room, and how integrity speaks louder than reaction.

Kindness is easy when everything is comfortable. It matters most when it isn’t.

It is tempting to think the harsher tone we sometimes notice belongs somewhere else – in political arguments, on television, or in distant headlines. Yet the same mood appears in ordinary life. It slips into the way people speak to one another, to strangers, the assumptions they make about situations they do not understand, and the patience they choose not to offer.

The atmosphere of a society is not created only by public figures, or loud debates. It is shaped in smaller ways, through everyday interactions between ordinary people. We need to care, to be tolerant, patient and understanding. 

This is where the real measure of kindness needs to lie – not in the easy moments when everyone gets along, but in the moments when life tests us and we still choose to be kind. 

Ilana Estelle is a mental health and wellbeing advocate who combines educational insight with her personal experience of living with physical, mental, and emotional disabilities. She holds diplomas in Counselling, Diet and Nutrition, Nutritional Therapy, Psychotherapy and Counselling, and Stress Management. Through her writing, Ilana supports others in navigating their emotional, mental, and physical health challenges. In addition to writing for The CP Diary, her work has appeared in healthy lifestyle magazines. Ilana is also the author of three books: Cerebral Palsy: A Story – Finding the Calm After the Storm, Spirituality, Healing and Me, and Survival: The Covid Years – Time for Change.

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